Terms and conditions

1. Introduction 1.1 Purpose of the Terms: These Terms and Conditions ("Terms") are intended to provide a clear understanding of our rules and expectations for users of SupraPlay Casino.

1.2 Acceptance of Terms: By accessing or using any part of our services, you agree to be bound by these Terms. If you do not agree with them, please leave the website immediately.

1.3 Age and Legal Restrictions: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. We may ask for proof of age if necessary.

2. Account Registration 2.1 Eligibility: To register an account, you must provide accurate and truthful information about yourself.

2.2 KYC and Verification Requirements: You will be required to verify your identity through Know Your Customer (KYC) procedures before making any transactions or withdrawals.

2.3 Responsibility for Account Security: It is your responsibility to keep your account details secure and not share them with anyone else.

3. Deposits and Withdrawals 3.1 Accepted Payment Methods: We accept various payment methods, including credit cards, e-wallets, and bank transfers.

3.2 Minimum and Maximum Limits: The minimum deposit amount is $10 and the maximum withdrawal limit is $5,000 per day.

3.3 Processing Times and Fees: Deposits are processed instantly while withdrawals take 24-48 hours to process. Our fees range from 0% to 3% depending on the payment method used.

3.4 Anti-Money Laundering Policy: We comply with all relevant anti-money laundering laws and regulations, including the need for customer due diligence and reporting suspicious transactions.

4. Bonuses and Promotions 4.1 How Bonuses Are Credited: Bonuses are credited to your account automatically after meeting the qualifying criteria.

4.2 Wagering Requirements: To withdraw any winnings from a bonus, you must meet the wagering requirements as stated in the promotion terms.

4.3 Expiry and Abuse Clauses: Any bonuses or promotions will expire after 30 days if not met, and we reserve the right to cancel or modify them at any time without prior notice.

5. Gameplay and Fairness 5.1 RNG Usage: Our games use Random Number Generators (RNGs) to ensure fairness and unpredictability of outcomes.

5.2 Game Malfunctions: In the event of a game malfunction, all bets will be voided and your stake returned.

5.3 Limits on Play and Responsible Gaming Tools: We offer various tools and limits to help you gamble responsibly, including self-exclusion options and deposit limits.

6. Responsible Gambling 6.1 Self-Exclusion Options: You can choose to exclude yourself from playing for a specified period of time or permanently.

6.2 Deposit, Wager, and Session Limits: We encourage you to set your own limits on deposits, wagers, and gaming sessions using our responsible gaming tools.

6.3 Help and Support Links: If you need help or support with responsible gaming, please visit our dedicated page for resources and advice.

7. Prohibited Activities 7.1 Bonus Abuse: We reserve the right to revoke any bonuses if we suspect bonus abuse, including multiple accounts, bonus stacking, and other forms of exploitation.

7.2 Fraud, Collusion, or Manipulation: Any attempts to cheat, collude, or manipulate our games will result in account suspension or termination.

7.3 Use of Bots or Automated Systems: We prohibit the use of bots, automated systems, or any other form of artificial intelligence to play our games.

8. Account Suspension and Closure 8.1 Voluntary Account Closure: You can close your account at any time by contacting customer support.

8.2 Breach of Terms: We reserve the right to suspend or terminate your account if you breach these Terms, including bonus abuse or prohibited activities.

8.3 Inactivity and Dormant Accounts: If your account remains inactive for 12 months, we may close it and transfer any remaining balance to our charity partner.

9. Privacy and Data Protection 9.1 Information Collected: We collect personal data to provide you with a secure and enjoyable gaming experience.

9.2 Use and Storage of Personal Data: We store all personal data securely in accordance with relevant laws and regulations, including GDPR.

9.3 GDPR Compliance (if applicable): We comply fully with the General Data Protection Regulation (GDPR) when processing your personal data.

10. Limitation of Liability 10.1 Losses: We are not responsible for any losses or damages resulting from system errors, technical issues, or other unforeseen circumstances.

10.2 System Errors: If our website or games experience a system error, we will take reasonable steps to rectify the issue as soon as possible.

10.3 Third-Party Links: Our services may contain links to third-party websites; however, we are not responsible for their content or policies.

11. Amendments and Updates 11.1 Right to Modify the Terms: We reserve the right to modify these Terms at any time without prior notice.

11.2 Notification of Changes: If we make significant changes, you will be notified via email or on our website; however, it is your responsibility to regularly check for updates.